ScanTaker Privacy Policy

1Introduction & Scope

This Privacy Policy describes how ScanTaker ("we", "our", or "us") collects, uses, stores, and protects personal and sensitive health data when you visit our website (scantaker.com), book an MRI or CT scan appointment, upload doctor prescriptions, or access diagnostic reports.

2Information We Collect

When you interact with our platform, we may collect the following categories of data:

• Identity & Contact Information: Full name, mobile number, email address, age, gender, and preferred city/locality in Jaipur.
• Medical & Diagnostic Information: Prescriptions uploaded by you (JPG, PNG, PDF), doctor notes, requested scan modality (e.g., MRI Brain 3T, CT Abdomen with Contrast), medical history relevant to contrast dye safety (creatinine, allergies), and diagnostic reports issued by partner centres.
• Booking & Scheduling Details: Preferred appointment date, preferred time slot, assigned centre details, and quoted price.
• Technical Data: Browser type, operating system, IP address, and session cookies used solely for session persistence and error logging.

3How We Use Your Information

We process your data strictly for legitimate healthcare facilitation purposes, including:

• Verifying scan requirements and matching you with accredited diagnostic centres in Jaipur that have the appropriate scanner (1.5T / 3T MRI, Multi-slice CT).
• Transmitting necessary patient details to the assigned diagnostic centre to confirm your time slot and ensure radiologist availability.
• Sending you appointment confirmation details, centre location pins, preparation instructions (fasting, clothing advice), and price quotations via WhatsApp and SMS.
• Securely hosting and delivering your official radiology PDF reports for instant download through your private patient dashboard.
• Providing customer support and addressing any inquiries or appointment rescheduling.

4Sharing with Third Parties

We do not sell, rent, or trade your medical data or contact details to third-party marketing companies, pharmaceutical sponsors, or insurance companies.

Data is shared strictly with the specific partner diagnostic centre in Jaipur that you choose or agree to for your scan. Partner centres are bound by patient confidentiality obligations and medical privacy standards.

5Data Security & Encryption

We employ industry-standard technical and organizational security measures, including 256-bit SSL/TLS encryption for all data in transit, encrypted storage for uploaded prescription files, and role-based access authentication to protect your sensitive healthcare information from unauthorized access, alteration, or disclosure.

6WhatsApp Communication Consent

By submitting a scan request on ScanTaker, you consent to receive transactional communications via WhatsApp and phone from our team regarding your scan booking, centre recommendation, slot timings, and diagnostic report status. You can opt out at any time by messaging "STOP" to our WhatsApp support number.

7Your Rights as a Patient

Under the Digital Personal Data Protection Act 2023, you have the right to:

• Access all your personal data, booking history, and diagnostic reports.
• Request correction of inaccurate personal information.
• Request deletion or erasure of your account and uploaded prescriptions.